SPAUG Newsletter January 2004

SPAUG Editor: John Buck
SPAUG Publisher/Business Manager: Susan Mueller
SPAUG Co-Webmasters: Stan Hutchings & John Sleeman


TABLE OF CONTENTS


January Notes from the Prez

by Jim Dinkey

Windows XP is not ready for the bigtime yet - even after two years of being out in public.

It is OK for home use but here are some really important issues that companies and professional managers cannot ignore - primarily that third-party software often is not permitted to operate correctly.

There are two examples:
• XP won't interface correctly with the Promise Software data base for DacEasy from a remote computer. This means that multiple users cannot update files - a capability that even Win98 can do. It appears to me that, rather than fix the problem, Microsoft is using its monopoly power to eliminate the competition.
• The other example known to me is that Word Perfect will not operate correctly from another computer sharing the files. Word Perfect states that they are working on the problem but evidently need Microsoft to do something.

This pretty much explains why XP has made only about a 5% penetration into the corporate world.

The inevitable observation is that if you are going to do anything even remotely fancy, plan on doing it with Win2000. It seems to work and is a known working product. It is too bad that all of the home computers have XP on them as it gives the impression that XP is pervasive - but it isn't in the real commercial world.

Just so I don't break my record of not liking any of the pre-canned computers from the large companies, I have just spent an entire Saturday session dealing with the ways these large companies use proprietary hardware and software to control customers.

Dell had a computer that had a hard drive that was only cable select and thus could not be made into a Master-Slave duo. There was no documentation and the signal cable was a single connection.

Another computer had come with no restore CD, but did have an image of the restore already on the disk as a part of the primary partition. The only problem was that when we asked for it to wipe the disk (thereby wiping out a very nasty worm), the control program would not allow the action, thus protecting the worm. The missing CD image will arrive in a week cost $13.

What computers do I like?

The Operaserv worm has been a real bear to get out of a network of computers. The worm, once inside the net, transfers itself to any computer that is on the same network, mails itself to the address list, and retains copies in memory and replicates itself as multiple-named programs.

To get rid of the worm, while Norton AntiVirus will find it, one has to remove the hard drive from the infected computer and attach the hard drive to a sterile computer, and then scan and delete the files that are infected. At all times when completed scanning for the worm, the computer must be turned off to get rid of the copy of the worm that is resident in memory.

It is true that Norton AntiVirus will identify the worm, but the extreme measures outlined above need to be employed to eradicate the worm from a network.

The message here is to keep your anti virus programs on automatic update every day.

Further, Symantec updates its anti virus each Wednesday. If a worm comes around after Wednesday, your computer is unprotected for almost a week. Therefore, Symantec has Intelligent Update which you may download manually from Symantec daily which includes the interim worms and viruses fixes so you do not have to be exposed until the next Wednesday.

It used to be that Norton AntiVirus would by default run weekly. I note that in the product for 2004, the interval is daily. Anyone for hourly?

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14 January General Meeting Notes

by Stan Hutchings

CrossTalk/Random Access

The members enjoyed a short break for coffee and cookies.

Presentation

Ray Long, General Manager of Santa Clara Micro Center gave a talk on what Micro Center has and how to get the best deals from them. He was joined by Brian, his district manager from Denver.

It was a very informative talk, and some really good deals were mentioned - DVD burners for $100, 120GB hard drives for $80, Norton 2004 for free (after rebates), etc. These bargains are ephemeral - the refurbished, overstocked, superseded, etc. products are marked down and put in the sale area until they are gone. More items are added continually. Stop by often! You can sign up for email announcements, shop online, arrange in-store pickup, and more.

The tech support desk will answer your questions for free. They will perform diagnostics for $85, install upgrades for $30-40, build a customized computer to your specs for $170 plus the components cost. 10-11 am and 2-3 pm are good times to go, the crowds are less.

Watch for President Day sale in February, Digital Camera Month in May, and other sales.

About manufacturers rebates - these are a great way to save, if you follow the rules. Be warned, the manufacturers are counting on 40% of the people not applying, or applying incorrectly and being ineligible. Keep copies of everything you send; if you do, Micro Center personnel can help you if you have a problem. If you don't, well, you just became one of the 40%.

Returns are refurbished and sold at a discount with a yellow tag. These are often good bargains, because it's often an incompatibility with a system that prompts the return, or a minor glitch that is easily fixed; but the product cannot be sold as new if it was returned. PowerSpec and WinBook are the Micro Center desktop and laptop house brands. They are good quality, and the desktop is customizable. They don't have so much of the "shovelware" found in other computers.

There is a 30-day price protection plan; save your receipt and if the price drops, bring in the receipt for a refund. Also, Micro Center matches their competitor's prices - bring in a flyer from Fry's or CompUSA and Micro Center will match the price.

Gateway seems to be the leader in plasma displays, but there is lots of competition, and prices should drop over the next several years. Look for a Lindows machine running on Linux but emulating the Windows interface and running Windows applications at the $200-300 price range. This will be a basic "starter box", not a gamers or high-end user's machine, but great for email and web browsing.

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21 January Planning Meeting Notes

by Stan Hutchings

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Preventing Popups

by Bill Goldmacker

I was advised that popups can be prevented by disabling the "messenger service" in Windows 2000 and Windows XP. I experimented with this method on Windows 2000 for a few months and found it effective and problemless. I am not on a network that may require the messenger service for admin messages. I logged on as Administrator. I don't know about access if you are not the Admin. I do know that Windows 2000 won't let you set the clock if you are not!
Access the following (double click):

  1. My Computer
  2. Control Panel
  3. Administrative Tools
  4. Services:

Notice that "Messenger" Status = Started and Startup Type = Automatic. Automatic means that Messenger will start automatically when you start your computer.

  1. Right click Messenger:
    (One of your choices is Stop. If you click stop, the service will be disabled for this session only and will start again when you restart the computer. You might do it this way as a test to make sure that none of your programs need the messenger service. If things go weird, just shut down and reboot. Everything will return to normal.)
  2. Click Properties:
    You will get a window that indicates the startup type is Automatic.
  3. Change Automatic to Manual.
  4. (other choice = disabled, which guarantees Messenger won't start)
    Manual permits a dependent service to start Messenger. If this happens, you'll need "Disabled". But, with Disabled chosen, whatever started the Messenger won't work right. It's your choice!
  5. Click Stop in the Service status section.
  6. Click Apply.
  7. Click OK
  8. Messenger is now Status = "blank" Startup type = Manual
  9. Close the windows you opened, check your mail and read your spam.

(N.B. - see also “Shoot the Messenger” www.pcworld.com/downloads/file_description/0,fid,23016,tk,wb101303x,00.asp to learn how to shut down Windows Messenger Service)

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Norton Anti-Virus has two serious errors

by Jim Dinkey

Symantec acknowledges that there are some problems with their Norton Anti Virus 2004 product and that they have a fix for both. The problem is that the fixes do not take hold properly unless one carefully assures all updates are in place BEFORE rebooting - no matter what you are told at the end of the install.
There are two problems:

  1. When the OEM version is installed, if the computer is rebooted per option instructions, the computer will be about 20 to 30 times slower. It is REALLY bad.
  2. When the OEM version is installed, the resultant date of expiration ought to be one year hence, but in practice, one is given 90 days until you have to buy a new license all over again.

The fix for both of these bugs is known and is a part of the download under Live Update - the problem is that the screwups happen to preclude your being able to get TO the updates at all to fix the problems. Thus the following scenario is offered.

  1. After you have installed Symantec Anti-Virus 2004 and the box comes up stating that the installation is complete and asking if you wish to reboot, TELL IT "NO".
  2. Then go to START - PROGRAMS - NORTON ANTI-VIRUS - LIVE UPDATE and run Live Update from that position - not by attempting to activate the Norton Anti-Virus program itself. Download the updates and let them install.
  3. Now restart the computer.
  4. In this manner the program gets patched BEFORE it gets to do any computing and AFTER the key patches are in place.
  5. You should then do one last Live Update run because the installation of the first set uncovers a second set (much smaller) that also needs to be downloaded and installed.
  6. At a later time we can discuss the options you should be setting into your Norton Anti-Virus setup.

I have a real interest in this as I bought 25 licenses and they were all coming up short and screwing up the computers in addition.

These bugs seem to be limited to NORTON ANTI-VIRUS 2004. Indeed, we all would have been in trouble if this problem had been around for a year. This does not change the next condition, that the bug is evident if one deletes Norton Anti-Virus 2003 in preparation for installing Norton Anti-Virus 2004.

I cannot say whether updating in place will go OK or not. The reason I did the update is because the software had expired and I wanted a clean install because the amount of time granted by a reinstall of 2003. This has happened several times - especially the failure to credit the computer with the full time of the license purchased.

I can tell you that the safest action is to NOT reboot when ANY 2004 is completed installing. While holding in non-rebooted condition, initiating Live Update from the START - PROGRAMS - LIVE UPDATE route is guaranteed to provide good results and may even speed up the process.

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Old Newsletters are now Archived

by Stan Hutchings

The online versions of the PrintScreen newsletters have been archived for the years 1995 to 1999. This means when you go to the archive folder, there is only one big file, which contains the concatenated monthly newsletters in chronological order, and with a table of contents at the top of the document linked to the newsletter item. This has been done to save you time searching the archives, since you now only have one document to open per year. Also, all "active" email addresses were removed to keep them from being "scraped" by bots used by spammers to collect email addresses (the addresses not removed are defunct or non-SPAUG members).

If this archive style is popular, it can be extended to the years 2000 to 2003. There will be a temporary lag when using the Search Site function, until the indexing services at Google and Atomz to catch up to the changes. If you "Google", you should use the Archive copy for a while to avoid the 404 Not Found error (the old pages are gone).

Comments, suggestions and criticisms can be directed to the SPAUG Webmaster

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How to set up Norton Anti-Virus to update daily automatically

by Jim Dinkey

  1. Bring up the Scheduler on you computer. This is sometimes buried in System Tools under Accessories. In WinXP it is known as Scheduled Tasks. Try using Help if you have trouble finding it.
  2. Click on SYMANTEC NET DETECT.
  3. Click on NET DETECT
  4. Under SCHEDULE TASK force DAILY into the window.
  5. Press APPLY.
  6. Press OK.

Your computer will now update itself daily. There may be nothing on any particular day, but it will attempt daily when possible.

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